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Contact:

online@creaturesofcomfort.us

Payment 

Our online store accepts payment in the form if credit card (Visa, American Express, Master Card, and Discover), Pay Pal, or online gift certificate.

Your card will not be charged until the order has been filled.

Online Return Policy

We are glad to exchange any full price, unworn, unwashed merchandise within 10 days of receipt of your on-line purchase. All items returned for an exchange or refund must be unworn and have any original tags or packaging. After 10 days, all sales are FINAL. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, books, gift certificates, and fragrances. Thanks for understanding.

Please email online@creaturesofcomfort.us for a Return Authorization code before returning or exchanging items. We cannot issue refunds or exchanges for items returned without this code.

You are responsible for any return shipping costs. Creatures of Comfort is not responsible for return shipping costs nor duty reimbursement in the case of international purchases.

Returns should be addressed to:

Creatures of Comfort: Returns
205 Mulberry St.
New York, NY 10012

We will process your return as soon as possible but please allow up to 14 days for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.

We have the right to deny refunds if the merchandise returned does not meet our return policy requirements.

Shipping

Orders are usually processed within 2 business days, Monday through Friday, excluding holidays. Express orders placed on weekends will be shipped on Monday.

Orders are processed from New York, New York and shipped from either Los Angeles, California or New York, New York.

Availability of products is not guaranteed. If you have ordered an item that is not available or that is delayed, we will notify you via email or telephone.

For all shipments within the U.S., buyer is given the option of FedEx Ground, Express Saver (2-3 Day), 2Day, or Overnight. Buyer will receive a shipment confirmation email with the shipping tracking number. Direct signature required. If you request no signature, Creatures of Comfort is not responsible in case of theft.

 

Taxes and Duties

Residents of California will pay state tax on their purchase (8.75%). Residents of New York will pay state tax on their purchase (8.875%).

International orders will be shipped via FedEx International only. Expected arrival date for international orders is approximately 5-10 days from the order date. Buyer will receive a shipment confirmation email with the shipping tracking number.

For international orders, a customs duty may be charged to you depending upon the country in which you reside. Creatures of Comfort is not responsible for payment of this duty.

 

Brick and Mortar Store Return Policy

Merchandise in saleable condition with all original tags attached may be exchanged or receive store credit within 7 days of purchase when accompanied by the original sales receipt for the current selling price. No refunds. No price adjustments. All sales final on sale merchandise, private sales, markdowns, jewelry, swimwear, lingerie, gift certificates, books and fragrances. Thank you for your business!

We have the right to deny exchanges or store credit if the merchandise returned does not meet our return policy requirements.

Gift Cards

Online gift certificates are for use online only. At this time, we cannot honor any online credit in either brick and mortar location. All in-store gift certificates are for use in our brick and mortar locations only, and cannot be honored through the online store.

Size Information

We carry a wide range of international brands. Here is a brief conversion chart to help you in selecting the best possible fit. All sizing recommendations are based on the following charts. As always, do not hesitate to e-mail or call us with questions.

online@creaturesofcomfort.us



Privacy Policy

We respect your privacy. Any and all information collected on this site will be kept strictly confidential and will not be sold, disclosed to third parties or reused without your permission. Any information you give to us will be held with care and will be used solely for the purpose of filling your online order.

Further Questions

Los Angeles
7971 Melrose Ave, LA, CA, 90046.
Tel. 323 655 7855, F. 323 655 7858.

New York
205 Mulberry St., NY, NY, 10012
Tel. 212 925 1005

Inquiries Related to Online Sales: online@creaturesofcomfort.us

For General Inquiries: info@creaturesofcomfort.us

Pressinquiries can be directed to Amanda: amanda@modepublicrelations.com

Thanks for visiting us. See you again soon!